Contact Us

We answer questions about credentials, memberships, and orders seven days a week.

Orders & registrations

Questions about an ESA letter, PSD letter, or service dog registration you've already placed.

Membership & billing

Scan & Go membership changes, invoices, and cancellations.

Manage billing

Verification support

A business, landlord, airline, or hotel needs help reviewing your dog's credentials.

See how verification works

Mailing address

Pet Platforms, Inc.
2525 Ponce de Leon Blvd, Suite 300,
Coral Gables, Florida 33134

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