Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date. Contact our support team and we will process the refund to your original payment method.

Clinical Evaluations

Our money-back guarantee covers the clinical evaluation. If a state-licensed clinician determines, based on your evaluation, that an emotional support animal or psychiatric service dog is not appropriate for your condition, you will receive a full refund of the evaluation fee.

Landlord Rejection Protection

Landlord Rejection Protection is an optional one-time add-on. If a landlord unlawfully rejects a properly issued letter, it covers refund support and acceptance escalation. This is in addition to the standard money-back guarantee.

Membership Billing

Scan & Go Membership is $14.95 per month for a 12-month term, billed today and then monthly. You can cancel at any time from your account or by emailing support. Cancelling stops future charges; the current billing period runs to its end and is not prorated. The membership does not auto-renew at the end of the term.

Physical Goods

Handler ID cards, Scan & Go tags, and printed certificates are produced for your specific registration. If your kit arrives damaged or incorrect, contact support within 30 days and we will replace it at no charge.

How to Request a Refund

• Email our support team with your order number.
• Tell us which item you would like refunded and why.
• We will confirm by email once the refund has been issued.
• Refunds typically appear on your statement within 5–10 business days.